Consulting Program

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Harold Lloyd provides consulting services to businesses who need a professional second opinion, without adding a permanent layer of management overhead to their organizational structure.

Harold's approach involves a team effort. By utilizing management's input, customer focus group sessions and employee meetings, we are able to isolate and deal with the problem rather than wasting time and money dealing with the symptoms of the problem.

PHASE I: External Business Evaluation

• Customer Attitude Surveys
• Customer Focus Group Sessions
• Exit Interview Cross-Section of Shoppers in Market
• Construct "Image Perception Map" of Total Market
• Advertising Program Evaluation
• Total Market Competitive Price Check
• Community Involvement Analysis vs. The Competition

PHASE II: Internal Business Evaluation

• Store Service Level Survey (Mystery Shoppers)
• Store Traffic Pattern Analysis
• Employee Focus Group Sessions
• Vendor Opinion/Attitude Survey
• Store Management Focus Groups (All Levels)

PHASE III: Strategy Implementation, Training and Follow-Up

• Organizational Structure Evaluation
• Mission Statement Development
• Select the Strategic Points of Difference
• Development of Necessary Internal Training Programs
• Establish Management/Associate Feedback System
• Implement Customer Feedback Systems