Harold has created 18 different presentations to educate and stimulate employees as well as business leaders. Each seminar is fully customizable to fit your needs.

1) Cover All Four Bases To Achieve Superior Customer Relations

Customer service is a vital component in the value equation customers expect from the business they patronize. Yet, rarely does even the most mundane customer service program, such as walking a customer to an item, achieve 90% compliance at store level. Why? Few operators take time to:

1. Determine what the customer really wants from us. They guess!
2. Select and perfect a finite number of personalized, impactful Customer Service programs. They shotgun!
3. "Sell” these programs to their people. They dictate!
4. Benchmark and celebrate their success. They assume!

This session explains how to avoid these mistakes and achieve the distinctly powerful competitive advantage of Superior Customer relations.

2) Am I The Leader I Need To Be?

Ever wonder if you have what it takes to be an effective leader? This program identifies the 10 qualities all great leaders seem to possess. We will measure your propensity to lead and give you a push in the right direction to improving your leadership qualities. So, whether you’re leading your church group, little league team, or the people in the parts department at your plant this session is ideal for anyone who has the need and desire to lead others.

3) Help Wanted! BUILDING The Team of Your Dreams

“Finding” good help has never been easy. With the short supply of employable candidates, the only viable alternative today is to “BUILD YOUR OWN.” Admittedly, ”BUILDING” is more involved than “BUYING” good help. But the good news is, “BUILDING” creates more associate loyalty and a stronger organization.

The skills needed for “BUILDING” the team you have always wanted must include:

1. Presenting an inspiring, compelling ORIENTATION program.
2. COMMUNICATING regularly with associates.
3. Affecting behavior with a constructive DISCIPLINE process.
4. RECOGNIZING above average performance.
5. Setting challenging goals during PERFORMANCE REVIEWS.

Incorporating these 5 skills will definitely work to BUILD the team you have always dreamed of. This session is appropriate for all who manage others.

4) It's About Time

This session is about Time. How it’s wasted. And how it can be used more effectively.

We will analyze the bad habits some managers have that waste time, and share many time saving techniques identified in the diaries of highly rated and profit-oriented managers.

If you frequently find yourself wishing a day was 26 hours long or that there were 8 days a week, this session may be time well spent.

5) Here Comes the Future. Will I Survive?

The participant will be asked 10 questions. Answers to the various questions will provide some objective insight into the future viability of the retailer’s organization.

This fast-paced and revealing session is a great keynote and is sure to be provocative to all who attend.

6) The Next 3 Years... Strategize Or Agonize

"To Fail to Plan is to Plan to Fail” the old adage goes. With all the new retail formats encroaching on “your” turf there might never be a more appropriate time to consider a serious attempt at Strategic Planning.

This session has a easy-to-understand approach to Strategic Planning and how to make it a part of your company’s culture. No college degree is required here. Just a willingness to commit some management time to making your future less chaotic and more fun and profitable.

This topic is a must for owner/operators, company presidents, and all leaders who want to give their organization the direction it needs to survive and grow in the years ahead.

7) Getting A.R.M.E.D. For Battle

"Struggling to get by" has never been an appealing strategic plan. "Struggling to get by" only buys you time and not a lot of it. In today’s competitive retail world, it is wise to get A.R.M.E.D.

This descriptive acronym stands for:

• Affiliate with outside resources
• Renovate your fixed assets
• Motivate your people with a motivating work environment
• Educate Yourself continuously
• Differentiate your business from the competitors in your marketplace

This session will look at each letter of the acronym and why it is so important in retailing today. Attendees will be presented with several ideas to use back home in order to become better A.R.M.E.D. for battle.

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